Management Practice Coursework Example | Topics and Well Written Essays - 2000 words

Management Practice - Coursework Example Gaurav Agrawal is having a master's degree in Microbiology and also he is Master of Business Administration (MBA) in Operation Management. General Manager joined this company when the economic condition of the company was not good. And the business is limited to United States only. Soon after joining General Manager called a meeting of its staff members and asked them to participate in suggestion schemes. These suggestion schemes are open to each & every employee of the organization. In the suggestion scheme, employees are invited to give their suggestion for improving the working condition of the organization. The employee who has given the best suggestion was rewarded by General Manager. These suggestion schemes are very helpful in improving the working environment of the organization. With the improvement with the suggestion scheme General Manager got the confidence of the staff members. Implementation of suggestion also helped in motivation of the employee in the organization. As the employees get motivated there is a sudden increase in the production yield. Also due to the motivation, all the production processes are completed in time. General Manager shares all the information to his staff members and also involves them in making a decision on a particul ar Project. If we see our future as a General Manager of the same organization then we need to understand & learn about the management skills from the existing General Manager. We need to know the "How General Manager is able to manage different kinds of situations". These all information can be found by discussing the different situations at different time interval with General Manager. Interview is the most common method for getting the information about a general manager. Interviewing General Manager: While interviewing General Manager it is necessary to draft the questionnaire before interview. The questionnaire helps you to ask the relevant question only. It helps in asking all the questions, so that no question will be left. The question should be prepared in such way, so that more & important information can be gathered. In the above case our objective is to get the following information related to General Manager: Personality and the manager's core values. Philosophy about work and management Leadership and mentoring of people Organizational Goals and objectives Social responsibility and company culture Discrimination, Sexual Harassment and Diversity IT, Internet, and Globalization. 1) Questions Related to Manager's Personality and Core Value: ME: Sir, Please let me know about your background. What did you do before Erth Ophthalmic Inc. GM: I have been at Erth Ophthalmic Inc. from last 14 years. Before this I was the Assistant General Manager for Sema Technology Inc. in New York. I was responsible for expanding its business in other countries, looking after working environment of the company, sales, marketing and services. Prior to that I was the Quality Manager for Sai Visison Care Inc. and looked after all the quality issues and customer satisfaction. ME: Sir, Please let me know about main vision associated with the organization. GM: The Company needs to focus on their employee satisfaction and the customer satisfaction. These are two major areas which are of major concern in an organization. Employee's satisfaction increases productivity and therefore makes a direct impact on customer satisfac